Sentiment Analysis is a procedure used to determine if a chunk of text is positive, negative or neutral. In text analytics, natural language processing (NLP) and machine learning (ML) techniques are combined to assign sentiment scores to the topics, categories or...
In the last years, the size of available data and information collections is growing exponentially, and this makes it necessary to adapt the tools we use so we can access information more efficiently. Information retrieval methods have been developed and enhanced to...
Customers are using channels such as Facebook Messenger as a place where to complain when their online order is delivered late. Therefore, companies have started to trust chatbots for handling these issues. Can you see the potential of applying sentiment analysis to...
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