Watch Our Sentiment Analysis Demo Video
Customer Feedback Analysis Automation
Relieve the stress and automate the process while boosting accuracy with our multilingual analytics services.
Here are some reasons why it’s increasingly important to be in touch with your customers and take real action that demonstrates your commitment to delivering the exceptional customer experience your messaging promises*:
- Customers have a louder, more powerful voice than ever.
- Customer feedback management has become a very complex activity requiring multiple interfaces to cover all customer touch points: customer reviews, satisfaction surveys, web forms or social media.
- Critical feedback provides helpful insight into ways you can improve your product or service.
- Precise analysis of customer feedback could be a painful, time-consuming task.
- Customers don’t often believe your messaging about being a customer-centric and customer-first business.
*The State of Customer Service, Hubspot 2019
CX Analytics
Our Customer Experience Management tool, based on text analytics, gives your business the ability to understand and improve the CX across the entire customer journey.
CX Analytics
Our Customer Experience Management tool, based on text analytics, gives your business the ability to understand and improve the CX across the entire customer journey.
Structure your texts
The text analytics Customer Experience platform extracts precisely what customers feel about particular topics (and even how strongly they feel) with over 70% (out-of-the-box) and 90% (after Bitext fine tuning) accuracy across 20+ languages and variants.
Focus on your priorities
Bitext CX helps you create new categories on the fly so you can focus on what is key for you like specific stores, staff, pricing strategy, locations, promotions, products, or features.
Multiple visualization for your results
Bitext CX will show you beautiful and interactive visualizations powered by Qlik. You will be able to navigate, download, and customize your own interactive visual reports.
Identify trends immediately
Bitext CX takes the guesswork out of market research and customer insight, revealing trends that appear across your entire data collection.
Proven accuracy
Use high quality Sentiment Analysis: over 70% (out-of-the-box), 90% (after Bitext fine tuning) cross domain accuracy from the start.
No programming skills required
Excel-based and designed for business users. You will unlock value from the text, move away from manual processes, and save time while focusing on improving your KPIs.
Analyze Customer Data
The SaaS version of our multilingual text analytics Customer Experience platform is aimed at customer experience officers, marketing executives, and VoC champions. Keep customers happy by turning all the unstructured text from social media, online reviews, call centers logs, and any kind of text into actionable insights. Our Customer Experience Management tool based on text analytics gives your business the ability to understand and improve the CX across the entire customer journey.
Analyze Customer Data
The SaaS version of our multilingual text analytics Customer Experience platform is aimed at customer experience officers, marketing executives, and VoC champions. Keep customers happy by turning all the unstructured text from social media, online reviews, call centers logs, and any kind of text into actionable insights. Our Customer Experience Management tool based on text analytics gives your business the ability to understand and improve the CX across the entire customer journey.
Our Customers
"Bitext CX has a simple and easy to use interface, what we value the most is the speed in getting results. The results can be seen from different visualizations and this facilitates insight detection."
– Beeva
What are the challenges of Customer Feedback?
Dealing with large amounts of data results in time-consuming error-prone processes
Collecting and digesting vast amounts of data from multiple sources is paramount when you are poised to truly understand your customers and identify those areas that require immediate attention to ensure customer satisfaction. If done manually this process becomes hard, unscalable, and unsustainable.
How can we help you?
We help you automate feedback analysis and transform it into actionable data
Extracting essential information from your customers’ feedback can be done in a matter of seconds. Thanks to our proprietary Natural Language technology, a 90% accuracy in topic identification is guaranteed by contract. Turn feedback into actions. Instantly.
Customer Feedback Analytics
Identify what customers have to say about your company faster & more accurately so you can react on time
If you are not getting proper insights from your customers’ feedback or it is taking you plenty of time, you are doing something wrong. By detecting customer trends and needs automatically, you will not only save costs, you can also focus on what brings real value for your customers.
Technology:
Sentiment Analysis
Personalized Service
Increases Identification Accuracy
Enables GDPR Compliance
Available in 8 Languages (including Spanish)
Customer Feedback Analytics
Identify what customers have to say about your company faster & more accurately so you can react on time
If you are not getting proper insights from your customers’ feedback or it is taking you plenty of time, you are doing something wrong. By detecting customer trends and needs automatically, you will not only save costs, you can also focus on what brings real value for your customers.
Customer Feedback Analytics for the Automotive Industry
Don’t go Crusin’ for a Brusin’. Steer your company towards success by instantly analyzing customer feedback
Leverage our expertise in the automotive industry to get the most comprehensive customer feedback analysis. Our specialized language solutions will give you the extra fuel you need to reach your most demanding performance goals. Avoid roadblocks and detours and get on the fast lane to accurate measurement and customer satisfaction.
Technology:
Sentiment Analysis
Categorization
Personalized Service
Personalized Topic Categorization
Enables GDPR Compliance
Available in 20 Languages (including Spanish)
Customer Feedback Analytics for the Automotive Industry
Don’t go Crusin’ for a Brusin’. Steer your company towards success by instantly analyzing customer feedback
Leverage our expertise in the automotive industry to get the most comprehensive customer feedback analysis. Our specialized language solutions will give you the extra fuel you need to reach your most demanding performance goals. Avoid roadblocks and detours and get on the fast lane to accurate measurement and customer satisfaction.
Customer Feedback Analytics for the Hotel Industry
Make the most of worldwide insights in hotel & restaurant companies from all of your customers
To measure your performance against the industry’s benchmarks you need to understand your clientele. Listening is not enough, you need to pay heed to the issues which are more relevant to them. On top of that, your organization welcomes customers from all over the world and you must be ready to speak and understand multiple languages if you want to consistently provide a winning service to your international guests.
Technology:
Sentiment Analysis
Categorization
Personalized Service
Personalized Topic Categorization
Enables GDPR Compliance
Available in 8 Languages (including Spanish)
Customer Feedback Analytics for the Hotel Industry
Make the most of worldwide insights in hotel & restaurant companies from all of your customers
To measure your performance against the industry’s benchmarks you need to understand your clientele. Listening is not enough, you need to pay heed to the issues which are more relevant to them. On top of that, your organization welcomes customers from all over the world and you must be ready to speak and understand multiple languages if you want to consistently provide a winning service to your international guests.
Boost your results. 90% understanding accuracy guaranteed by contract!
Misspelling is no longer an issue. Obtain feedback from your customers’ opinions regardless of typos or other misspelling problems
Often times the results from your feedback analysis are undermined by a poor ability to discern misspelled words. Individuals can be quite lax about proper spelling when they are uttering their opinions about a product or a service. Our expertise in natural language will help you navigate the rough waters of ‘alternative and creative spelling’!
Technology:
Personalized Service
Reach over 90% Accuracy
Understand Complex Feedback and Misspelled Words
Understand Multilingual Queries
Boost your results. 90% understanding accuracy guaranteed by contract!
Misspelling is no longer an issue. Obtain feedback from your customers’ opinions regardless of typos or other misspelling problems
Often times the results from your feedback analysis are undermined by a poor ability to discern misspelled words. Individuals can be quite lax about proper spelling when they are uttering their opinions about a product or a service. Our expertise in natural language will help you navigate the rough waters of ‘alternative and creative spelling’!
One look it’s all it takes!
Just one glance and you will know what your customers are concerned about
We know graphs are sometimes hard to read and understand. That’s why we provide you with well-defined visual reports that clearly show which one of your products or services got a bad review or what exactly is disappointing your customers. Thus, you will be saving lots of precious time to find the corrective action which will put a happy face to your customer.
Technology:
Personalized Service
Focus on Priorities
Customized Reports
No Programming Skills Required
One look it’s all it takes!
Just one glance and you will know what your customers are concerned about
We know graphs are sometimes hard to read and understand. That’s why, we provide you with well-defined visual reports that clearly show which one of your products or services got a bad review or what exactly is disappointing your customers. Thus, you will be saving lots of precious time to find the corrective action which will turn put a happy face to your customer.
Analyze your CX platform and get it more accurate and multilingual
Improve your customer feedback analysis to take effective measures where they are most needed
It doesn’t matter whether you are new to the joys of customer feedback analysis automation, or if this is all new to you. We will help you get a firm grip on the analysis process and pave the way for conspicuously accurate and multilingual results.
Technology:
Personalized Service
Reach over 90% Accuracy
Complete Analysis of Customer Data
Available in 20 Languages
Analyze your CX platform and get it more accurate and multilingual
Improve your customer feedback analysis to take effective measures where they are most needed
It doesn’t matter whether you are a new to the joys of customer feedback analysis automation, or if this is all new to you. We will help you get a firm grip on the analysis process and pave the way for conspicuously accurate and multilingual results.
SAN FRANCISCO, USA
541 Jefferson Ave., Ste. 100
Redwood City
CA 94063
MADRID, SPAIN
José Echegaray 8, Building 3, Office 4
Parque Empresarial Las Rozas
28232 Las Rozas